Consumer Protection Policy for LibertéPay Ltd

1. Transparency and Fair Treatment

LibertePay commits to providing clear and transparent communication about its financial products and services, ensuring that all consumers receive fair and non-discriminatory treatment.

2. Robust Data Protection and Security

Consumer data and transactions are safeguarded through strict security measures, compliance with data protection regulations, and regular security audits to prevent unauthorized access and breaches.

3. Consumer Complaint Handling and Resolution

A structured complaint-handling process is in place, ensuring prompt acknowledgment within 24 hours, an initial response within three working days, and full resolution within ten working days.

4. Consumer Education and Awareness

LibertePay promotes financial literacy through workshops, online resources, and support for consumer protection initiatives to empower consumers with knowledge for informed decision-making.

5. Regulatory Compliance and Accountability

The company strictly adheres to relevant laws, industry regulations, and best practices, with a dedicated Consumer Protection Team responsible for policy implementation, monitoring, and risk mitigation.