FAQs
Account & Access
What if I forget my password or can’t log in?
Use the "Forgot Password" option on the login page to reset your credentials. If issues persist, contact customer support for assistance.
Business Services
Do you offer Business-to-Business (B2B) services?
Yes. LibertePay provides B2B solutions, including payment processing and bill aggregation services. Businesses can accept various payment methods through these services.
What types of payment methods can I accept?
Through LibertePay, businesses can accept payments utilizing mobile money and bank cards.
Payments & Transactions
What are your fees?
Specific fee structures are not detailed publicly. It's advisable to consult directly with LibertePay for comprehensive information on transaction fees and any applicable charges.
Our pricing is transparent and competitive. Kindly contact LibertePay for comprehensive information about our pricing models.
Our pricing is transparent and competitive. Kindly contact LibertePay for comprehensive information about our pricing models.
How quickly do I receive my funds?
LibertePay aims to process transactions promptly. All transactions are processed within a few seconds to ensure that customers experience ease when transacting.
Security & Compliance
Is my customer data secure?
Yes, LibertePay collects and manages personal and financial data with a focus on security, adhering to their privacy policy. All data collected aligns with our Data Collection policy and aligns with the policies of the Data Protection commission.
Do you have a robust system for fraud protection?
LibertePay has a Risk & Compliance team that oversees cybersecurity strategies and risk management. The team also monitors suspicious activity in conjunction with the Operations team.
LibertePay systems include built-in fraud detection, and risk scoring management tools to help keep transactions safe. The Risk and Compliance team also monitors suspicious activity in conjunction with the Operations team.
LibertePay systems include built-in fraud detection, and risk scoring management tools to help keep transactions safe. The Risk and Compliance team also monitors suspicious activity in conjunction with the Operations team.
What should I do if I notice suspicious activity?
Immediately cease any activity on potentially compromised systems and contact LibertePay's customer support to report the issue.
If you notice any unauthorized or suspicious activity, please contact our support team immediately [support@libertepay.com].
If you notice any unauthorized or suspicious activity, please contact our support team immediately [support@libertepay.com].
What happens if there’s an issue with my transaction?
In the event of transaction issues, reach out to LibertePay's customer support for resolution assistance. LibertePay’s customer support can be reached via:
• Website
• Social Media platforms (X, Whatsapp, Instagram)
• Website
• Social Media platforms (X, Whatsapp, Instagram)
Features & Tools
Can I integrate your services with my website or app?
LibertePay offers digital payment solutions that are adaptable for business platforms. Our integration team can be contacted with our business mail info@libertepay.com for any further inquiries.
Can I access real-time reports and analysis?
LibertePay customers can have access to reports and analysis as and when they request within a specified range of 3 months.
What services are available on your application?
The LibertePay app offers services like bill payments and airtime top-ups through the 360Pay platform.
Our Plat form offers:
Fund transfers
Bill Payments
Inward Remittances
Expense Tracking and Budgeting Tools
Our Plat form offers:
Fund transfers
Bill Payments
Inward Remittances
Expense Tracking and Budgeting Tools
Mobile & International Use
Do you offer mobile apps?
Yes. LibertePay provides a mobile application facilitating various payment services.
Can I use your service internationally?
While LibertePay is based in Ghana, it offers remittance services for international users to be able to send money to Ghana.
Regulation & Compliance
What do I do if I encounter a technical issue?
Contact LibertePay's customer support for assistance with any technical problems.
How often is your system available?
LibertePay aims for high system availability of 99% to ensure seamless transactions. Any downtime will be communicated ahead of time to ensure than our partners, merchants and individuals are aware.
Where can I find your terms and conditions?
LibertePay's terms and conditions are accessible on our official website.
Support & Availability
Is your company regulated?
LibertePay operates in Ghana's fintech sector. LibertePay is licensed by the governing authority of Ghana, the Bank of Ghana. LibertePay is licensed as an Enhanced Payment Service Provider
Are my funds safe with LibertePay?
LibertePay is committed to ensuring safety of funds with a robust transaction monitoring tool which tracks any suspicious activity. LibertePay does not hold any customer funds but will ensure that any transactions passing through any of our channels are properly vetted for any suspicious activity.